Cookie Policy

 

Law

 

A new EU law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and consent to cookies being stored on your computer/laptop/mobile/tablet.

 

What are cookies?

 

Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

 

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user's browsing experience and provide more information about the user's experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits.

 

For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org.

 

Most common cookies

 

Session cookies

 

These cookies expire when you close your web browser. These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website.

 

Persistent cookies

 

These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

 

First and Third Party cookies

 

This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

 

Exceptions

 

There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.

 

Our use of cookies

 

 

What cookies do we use?

 

We have set out below the main cookies that we use

 

Name of Cookie What does it do?
livezilla We use this cookie to determine if you are in a chat with one of our advisors or if you have been prompted for a chat with one of our advisors so we do not ask you more than once.
ASP.NET_SessionId We use this cookie so that we know when you are actively using our website. It enables us to temporarily store information so that it can be accessed by other pages of our website if necessary to help our website function correctly.
.ASPXAUTH We use this cookie so that we know when you are actively using our website. It enables us to temporarily store information so that it can be accessed by other pages of our website if necessary to help our website function correctly.

 

We also use cookies which are operated on our behalf by the organisations listed below to help us deliver our services

 

Google Analytics

 

Our website uses Google Analytics, a web analytics tool provided by Google Ireland Limited ("Google"). Google Analytics uses cookies to help the website analyse how users use the website. The information generated by the cookies about your use of the website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide us with other services relating to website activity and internet usage. The IP address collected through Google Analytics will not be associated with any other data held by Google.

 

Below are the main cookies that Google Analytics use

 

Name of Cookie What does it do?
__utma This cookie helps us determine the number of unique visitors to our website.
__utmb We use this Google Analytics cookie to help us to record the length of individual sessions from our users on our website. Each time you move to a new page within our website within 30 minutes of arriving the cookie updates so that we know that you are still actively using our website within a single session.
__utmc Similar to _utmb, we use this Google Analytics cookie to help us record the length of individual sessions on our website.
__utmz This cookie helps us determine the referral method for people visiting our website. This helps us to analyse the traffic arriving at our website and to determine which are the most popular routes (e.g. direct, search engine search, email link).

 

Further information can be found at http://www.allaboutcookies.org/.

 

  
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